font size


Bandar Seri Begawan: The Royal Customs and Excise Department (RCED) has expressed its regrets to agents/traders in general for the problems encountered with regards to their online eCustoms platform.

In a press statement in response to the Bulletin's story yesterday on how the glitch was affecting importers, RCED said it was currently in the transitional stage of upgrading its eCustoms to Brunei Darussalam National Single Window (BDNSW) environment which is aimed at improving the service efficiency of the system.

During the transition period, some services in the eCustoms may be affected which include delays and longer waiting times for declaration to be approved, it said.

However, measure's have been taken to improve the process during this implementation period and therefore RCED sought cooperation and understanding from agents/traders to submit their declaration 14 days prior to arrivals/departures of goods.

RCED has assured the public that, Insya Allah, these issues will be resolved by the end of December 2013.

For further inquiries and clarification, the public can contact RCED's Services Division, at +6732382333 or hotline at +673-2382361 or email to    This e-mail address is being protected from spambots. You need JavaScript enabled to view it .



-Courtesy of Borneo Bulletin, 25th December, 2013