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Vendor Clinic to address issue of late payments

SINCE the introduction of the Vendor Clinic by the Treasury Department, Ministry of Finance on April 25, 804 cases have been brought forward to the clinic and of these 107 have been resolved, 110 nearing completion while the rest are still under the process of gathering relevant information.

The clinic is open from Monday to Thursday and Saturday from 8.30am to 3.30pm. It is located at Level 2 of the Ministry of Finance building, Commonwealth Drive. Apart from visiting the clinic personally, contractors and suppliers can also make queries via the call centre on 2383444 and by email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

The contractors and suppliers who have made use of the clinic have also benefited in the form of understanding the government procurement and payment processes better and other matters related to their payment.

The Treasury Department would like to inform the public that the complaints review process includes checking the payment status through the Treasury Accounting and Financial Information System (TAFIS).

To facilitate investigation, the contractors are required to complete a form with certain documents attached for the Treasury Department to forward to relevant departments or ministries where the contractors have made the supply or carried out works.

The Treasury Department will closely monitor the progress including holding a tripartite meeting between the Treasury Department, suppliers and the ministry or department concerned to resolve the issue.

The clinic set up is part of the Treasury Department’s initiatives to address the issue of late payments in a more systematic and effective manner. The clinic also provides advice on matters related to TAFIS, purchase order, contract module and invoice tracking system, purchase procedures and other related issues.

In this regard, the department would also like to highlight that it is important for all contractors and suppliers engaged in government projects to insist on being issued a Purchase Order (PO) by the respective department or ministry before commencing any project or deliver goods or services.

The PO assures the vendor that the procurement has followed the correct procedures which will facilitate the payment process later.

Vendors who want to come to the clinic are advised to provide relevant information through email prior to the meeting in order for the Treasury Department to check with TAFIS and relevant ministries and departments. The respective department will also be invited to discuss and resolve the issues. Vendors are required to bring along the original documents such as Purchase Orders, invoices, contract or award letters during the session.

In addition to this, the Treasury Department’s Vendor Clinic has been made available at Treasury branches in the other three districts starting from August 29.

The clinics will enable vendors to set up appointments with the Treasury Department to find out the status of the payments for services and supplies made to the government as well as on other procurement and payment related matters.

 – Courtesy of Ministry of Finance, September 19 ,2016 ,